99 Because it's not slept on every night, it hasn't start d to sag. Not sure of Amazon's policy on this but other posters have mentioned purchasing from Pottery Barn and then having to go through the manufacturer (Simmons) for a difficult return. It is a shame that the bed is being marketed as the same bed they use in the hotels, seems like a case of false advertising. Spa Robe with Hood. The WHB is so comfortable at first and I can even remember lying on each of them the first few nights thinking how supportive and how nice it felt. Starwood | Starwood Preferred Guest - Fortune: Heavenly Bed beats Marriott Bed - Fortune, August 9, 2004: We took Westin's Heavenly Bed and the Marriott Bed for a test rest at each chain's location in New York City's Times Square. I purchased my king size at Nordstrom for $1800.00. Occupancy limits:- 4 adults, 3 children, 4 total. Starwood properties are my hotel of choice when I travel, which is more than 100 days a year. Lastly, this mattress is NOT the same as the hotel mattresses at the Westin. I contacted Simmons and they agreed to a one time courtesy exchange. ": "We are certain that you will love your Heavenly® Bed. I hope Nordstrom will stand behind this sale & not refer me to Simmons as they sound like a nightmare to deal with. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. THE BAD: Will sag significantly within the first three years for about 25% of owners • poor or nonexistent return policy • shipping time considerable. Go to a store with a return policy that makes some sense as working directly with Simmons is time consuming and unsatisfactory. We had a very high end Chattam and Wells. Please kindly use the following form and select the subject that corresponds to your requests. BBB should be contacted. so we can go back to a good nights' sleep. I have been told we won't get our money back, this is "normal wear and tear" not covered under warranty. The Westin Heavenly Bed is uniquely designed with plush, pillow-top construction for premium comfort and support. Cancellation policy: Strict . It is absolutely unforgivable and needs to be known. I have been home two nights & am waking up with back pain. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. You will lose at least $2,000 and no matter what you tell the Westin they will not return it. Westin uses a company called Hotels at Home to purchase the linens. I bought their Nordstrom Pillows and sheets instead of the Westin and I am glad I did -. First, it arrived in a large box that was already ripped and torn at the sides. St. Regis Boutique Element by Westin, an extended stay brand owned by Marriott, has announced the opening of a property in Dubai. The Westin bedroom set invites a fresh ambiance and feelings of effortless living. Westin Automotive Products, Inc. guarantees the original purchaser of Westin products a 1 year warranty on the product finish from the date of original purchase under normal use excluding damage resulting from road hazards such as gravel or other debris, product misuse, improper installation, impairments from accidents, product modifications or product neglect. The best was at Westin..so I purchased through pottery barn. Our smartly designed travel blanket performs double duty as a standard pillow and a full size blanket. Shop Now. My husband and I are also small, 160 and 124, so there should be no reason what so ever for this mattress to dip on either side. Westin Heavenly Bed duvet cover question- please ... At the time I couldn't find a cover I wanted for it but then found the Westin heavenly bed one online. I will keep this blog posted. * *Select hotels in Asia Pacific region do not offer this program. I bought a Heavenly bed several years ago, at least 6, for a vacation home that only gets used weekends about half the year. That’s what you will get with the iconic Heavenly® Bed. Bath Rug. The WHB is so comfortable at first and I can even remember lying on each of them the first few nights thinking how supportive and how nice it felt. Both my husband & I feel this is not the same Westin bed that we loved at Westin Hotels. We had it replaced with the newer Chattam and it was awful We gave up, purchased the Westin Heavenly bed, which we slept on at Westin and loved, but it feels like we are sleeping on slate. I have a king sized bed. Marriott proprietary information. Upon receiving the Heavenly Bed I ordered from Westin at Home I could tell immediately that it was NOT by any stretch of the imagination the same bed. Have the same problem. The reviews repeatedly complain of sagging within a month of use. I have started to have back aches now less than a year after buying this mattress, and I even had to switch to a thinner pillow b/c I was getting neck pain from my body sinking lower while my head stayed at the original mattress height. View Cart Checkout. Don't be so glib and condescending. Rental R904209 The Westin Kaanapali Ocean Resort Villas ... All bedrooms feature a luxurious Westin Heavenly Bed® with layer after layer of cozy down bedding and some of the world's finest linens. It does not have the same structural integrity or firmness. We were looking for firm but comfortable support, which is what this mattress seemed to offer at first. Our mattress appears to be sagging as well. I loved this bed for the first few months and then within 3 months i couldn't get out of it the sag was so bad (and i'm not a heavy person). Kathy, Yes, this bed is made by Simmons. Westin Store - Mattress pad (and customer service). It was like sleeping in a cloud so we got determined about getting this mattress no matter the cost. At the time we purchased our mattress, we were never made aware of the fact that "The compaction of the panels in this style of bedding is to be expected" or that "The mattress would contour to the shape of our bodies" in as little as 2 years. In all cases, the duvet, pillows, sheets, etc. I just returned from staying in various hotels for past 5 nights. When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. Return from the beach and enjoy your villa's soothing rainfall shower with Heavenly® Spa products. Rooms feature Westin "Heavenly" bed ensembles, flatscreen LCD TVs, Starbucks coffee, "Heavenly" showers and upscale bath products. Although comfort exchanges are void, your purchase is covered from manufacturing, product or material defect. For specific warranty information: Westin Heavenly… Shower Hooks. ": "We are certain that you will love your Heavenly® Bed. We sent the warranty request in and after an independent review were told there is nothing that could be done. Quality is down a lot - I am going to look for an attorney that will take this case on as a class action, if enough SPG members join in maybe Starwood will do something - I will keep you posted. The compaction of the panels in this style of bedding is to be expected. Do yourself a favor and stay away from this awful mattress. I'm having the same issue. Despite this, the measurement still reached 1.5". It's a complete rip off. W Hotels The Store, Sheraton Store Despite the $900 pricetag for a full-size bed, this shoddy company denied warranty coverage due to sweat stains (which are normal), and completely irrelevant to why springs would "ting". Westin's Heavenly Bed has been delivering good sleep for nearly 20 years. My bed is definitely nothing like the hotel bed. By continuing your visit on this site, you accept the use of cookies to propose you customized services and adapted offers. Simmons sent yet a SECOND mattress inspector, who did the same VISUAL inspection, and who put on his report that the mattress had been folded during the delivery process. They delivered it to the house, found the key I left for them, and put it in the bedroom- incredible service! The first year and a half was simply awesome. Clean lines in white oak finish permeate a distinct full charm. We expected the mattress to maintain its shape and support at least during the warranty period. Ryan Lee and Rachel Adams share their experience on the Sleep Number Bed vs Weston's Heavenly Bed! Of course the mattress, which sagged severely with two adults (who weigh no more than 300 lbs combined), did not have body impressions of more than 1.5". Watch your favorite show on our resort's satellite TV while you relax in your Westin Heavenly® Bed. 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